HOME > CSR > CSR Report > Relationships with Clients

UNITIKA CSR Report

Message from the President

Relationships with Clients
Through our product liability and quality assurance efforts, Unitika strives constantly to improve product safety and quality of our products maintaining customer satisfaction as our first priority.

Ensuring Product Safety

Unitika has established product safety management regulations designed to ensure that we always offer safe products to our customers. Unitika's product safety management regulations contain detailed provisions on areas such as basic policy, responsibility areas, implementation systems, and bylaws on the implementation and application of manual procedures. Unitika and Unitika Group companies work to ensure that product manufacturing and sales are carried out safely, in compliance with these regulations. The chart below details promotional system, headed by the Central Committee on Product Liability, for ensuring product safety.

Ensuring Product Safety

Product Safety Record for Fiscal 2009

No product liability–related incidences occurred.

*Information on the claims which may bring about an accident is shared by the Central Committee on Product Liability and such information is used to prevent from repeated claims.

Quality Assurance Activities

In order to satisfy customer's demands on our products, the Unitika Group is pursuing quality management system certification. We are constantly improving our quality assurance activities based on ISO9001 standards for quality management systems.