Governance Structure

The Quality Assurance Committee of the Unitika Group is chaired by the Representative Director and President, Chief Executive Officer, and is composed of 11 members, in charge of the business sectors that have products under their control. The committee meets regularly to strengthen governance, make decisions on quality assurance policies and other important matters, deliberate and share information on quality assurance-related problems, and summarize the results of quality assurance audits.

In our management systems, we are strengthening the structure of the quality assurance departments within the Group, and continuously implementing quality audits as a part of our efforts to build and reorganize the quality assurance system. We are also using audits to ensure the reliability of data, make sure we are keeping our promise to customers, and check for any defects and irregularities in the quality assurance system. In these ways, we are striving to prevent inappropriate incidents, and to monitor and improve the state of our quality management.

Also, in addition to thoroughly familiarizing all quality assurance workers with the Guidelines for Quality Assurance, which were established in 2019, we conducted group training in FY 2023 for the general managers of the quality assurance departments of each business sector and related companies as ongoing quality compliance education. The training consisted of two parts, with the first part a classroom session focusing on quality compliance education, while the second part included group work on “preventive measures” and “crisis response,” and sought to further raise awareness of quality compliance through discussions such as “what could have been done as a department head to prevent this?” and “what actions should be taken to prevent impropriety?”

We will move forward with reforming corporate culture and awareness in order to ensure employees thoroughly understand to “prioritize quality over cost and speedy delivery” as is specified in the Unitika Group Quality Policies, and to ensure there is a Group-wide awareness of compliance, including quality assurance.

Ensuring Product Safety

Unitika Group has established the Product Safety Management Regulations designed to ensure that we always offer safe products to our customers. These safety management regulations contain detailed provisions on areas such as basic policy, responsibility areas, implementation systems, and bylaws on the implementation and application of manual procedures. Unitika and Unitika Group companies work to ensure that product manufacturing and sales are carried out safely and in compliance with these regulations.

When a new product is launched on the market, we hold a Product Liability Review Board to review the products safety, labelling, and other features from various perspectives.

We have set up the Central Committee on Product Liability as a company-wide organization. The Committee meets once a year to carry out a general review of the Product Liability Review Board’s product safety review results, and also to implement various initiatives such as raising awareness about product safety.

Information on the claims which may bring about an accident is shared by the Quality Assurance Committee and the Central Committee on Product Liability, and such information is used to prevent the recurrence of repeated claims, etc.